Mco99 is more than just an online gaming platform. We are a community of Malaysian players who believe that responsible entertainment is the foundation of a great gaming experience. Since we began operating, our commitment to responsible gaming has been part of the mco99 platform's DNA — not because it is required, but because we genuinely care about the wellbeing of our players.
Many people enjoy online casino games as a light form of entertainment — much like watching a movie or going shopping. For most players, it stays a fun and controlled activity. However, for a small number of individuals, it can gradually become something more serious without them realising it.
This is where mco99 comes in to help. We provide a range of practical tools that let you take control of your own gaming experience — from deposit limits and session time limits to self-exclusion options if you feel they're needed. No questions asked. No judgment. Your decision is fully respected.
mco99's Promise to Players
We never encourage players to spend more than they can afford. All control tools on this platform are free, easy to use, and take effect immediately once set.
Signs of Healthy Gaming
- You play with money you can afford to lose.
- You set time limits and stick to them.
- Gaming does not interfere with your work or family responsibilities.
- You can stop playing at any time without feeling pressured.
- You don't chase losses with bigger bets.
- You don't hide your gaming activity from your loved ones.
All these tools are available directly in your account settings and take effect immediately upon activation.
Deposit Limit
Set daily, weekly, or monthly deposit limits from your account settings menu. Once a limit is set, our system will automatically block any deposit that exceeds that amount within the relevant period.
Session Time Limit
Set a maximum play time for each session. As the time limit approaches, the mco99 platform will display a reminder notification. Once the time is up, your session will be ended automatically.
Cool-Off Period
Need a short break? Activate a break period of 24 hours, 48 hours, 7 days, or 30 days. During this time, your account cannot be used for playing or making deposits. Your existing balance remains safe.
Self-Exclusion
If you feel the need to stop playing for a longer period, self-exclusion is available for 3 months, 6 months, 1 year, or permanently. Your decision is respected without question.
Loss Limit
Set a maximum loss limit for a day, week, or month. Once this limit is reached, the mco99 system will automatically end your gaming session to protect your remaining balance.
Real-Time Notifications
Mco99 sends in-app notifications when you are approaching a set limit — whether a deposit limit, time limit, or loss limit. This helps you stay aware without having to monitor things yourself constantly.
The process is simple and can be completed in under 2 minutes directly from your account.
Login to Account
Login to your mco99 account via the website or mobile app.
Open Account Settings
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming".
Choose Limit Type
Choose the type of limit you want to set — deposit, time, loss, cool-off, or self-exclusion.
Save & Activate Immediately
Limits take effect immediately after being saved. To increase a limit, a 48-hour waiting period applies as an added layer of protection.
Answer the following questions honestly. If you answer "Yes" to two or more questions, it may be time to talk to someone you trust or seek help.
Have you ever felt the urge to bet with money meant for other essentials like bills or food?
Do you often "chase losses" — betting more after a loss hoping to win back the money you've lost?
Have you ever lied to family members or friends about how much time or money you spend playing?
Do you feel restless, irritable, or uncomfortable when you haven't been able to play for a few days?
Is gaming starting to affect your work performance, studies, or relationships with the important people in your life?
Support from mco99
The mco99 support team is trained to handle responsible gaming inquiries with full empathy and confidentiality. If you feel that gaming is starting to have a negative impact on your life, don't hesitate to reach out to us.
- 24/7 live chat — available directly within the mco99 platform.
- Support email: [email protected]
- All communications are confidential and have no impact on your account.
Support for Family & Friends
If you are concerned about someone close to you — a family member or friend — who may be experiencing gambling-related issues, you can also reach out to the mco99 support team for guidance on the best way to help them. We can explain the tools available and how to have an effective conversation with them.
Remember, problem gambling is not a sign of weakness — it is a health issue that can be addressed with the right support. The first step is the hardest, but also the most important.
Answers to the most frequently asked questions by mco99 players regarding responsible gaming.